Everything you were about to ask us

Orders from 50 to 5,000+ pieces — Your Merch Factory, based in Austin, TX, produces custom branded merch across that range for teams, schools, and companies. Fifty is our standard minimum, where volume pricing starts to make sense, and larger rollouts into the thousands run as one made-to-order job so the per-piece price stays low. Need fewer than 50? Smaller branded runs are quoted at small-batch rates.

Most custom merch runs start at our 50-piece minimum — that keeps per-piece pricing sensible while the decoration is set up, and the price drops the more you order. Need fewer than 50? Tell us your quantity in a quote request and we'll tell you exactly what's possible; smaller runs can work, they're just priced as an exception rather than the standard. See our minimum order quantity guide for the per-category breakdown, or our guide to custom merch budgets and minimums for where the money goes.

Every piece of every order is inspected before it ships. If we still get it wrong — a misprint, a defect, or merch that doesn't match your approved mockup — we reprint the affected pieces free. Report it within 7 days of delivery, with photos of the issue, and we'll make it right. See our make-it-right guarantee for the full details.

Yes — we accept purchase orders, which is how a lot of schools, districts, and companies with a purchasing office pay. Send us the quote you want to order and your office issues the PO against it. We offer Net 30 terms for schools and districts. Companies can pay by card or check, and we handle corporate POs case by case — just ask. Here's how buying with a purchase order works.

Pricing depends on product, quantity, decoration, and timeline — the more you order, the lower the per-piece cost, and every quote is itemized and free. See our custom merch cost guide for delivered ranges by product, or custom t-shirt pricing for tees.

You get an instant mockup in the Design Studio, and a full itemized quote within 12 hours. Production typically runs about two weeks from approved mockup to delivery, depending on the products and quantities. Working to an event date? Tell us up front and we'll build a timeline that hits it.

Yes — two ways. Use our online Design Studio to lay out your logo yourself in real time, or just send us your logo and we'll create a free mockup for you. Either way, you approve exactly how it looks before anything is produced.

Absolutely. We can deliver everything to one location or ship individually to employees, members, or attendees. Welcome kits can be packed and addressed per recipient so they arrive ready to open. It's the same per-recipient setup behind our branded client gift boxes and kitting.

Apparel runs a full XS–2XL range, in unisex, men's, and women's cuts where it matters, and you can mix sizes across one run at no extra cost so nobody sizes out. To get the breakdown right, collect real sizes from your group rather than guessing — our size guide has fit and lay-flat measurement charts for tees, hoodies, and polos to measure against.

Yes. We keep your artwork, specs, and product details on file, so reorders are quick and consistent — the same colors, the same quality, every time. Just let us know what you need and we'll handle the rest. Teams that reorder often set up an on-demand company swag store so members can pull what they need any time.

Apparel (tees, hoodies, polos, quarter-zips, caps, beanies), bags and totes, drinkware (mugs, tumblers, bottles), and accessories like stickers, mousepads, lanyards, and pens. Browse the full apparel lineup to see the core range, and if you have something specific in mind, ask — we source widely.

Projects are deposit-funded, which makes it easy and low-risk to get started. Once you approve your mockup we lock in pricing and begin production, with the balance due before delivery. We'll lay out the simple steps clearly in your quote.