The questions we hear most
Everything you were about to ask us
Minimums, pricing, timelines, design help, shipping, reorders: the stuff that actually matters before you hand us a logo. We've answered it straight, the way we'd explain it on a call.
Orders from 50 to 5,000+ pieces: Your Merch Factory, based in Austin, TX, produces custom branded merch across that range for teams, schools, and companies. Larger rollouts into the thousands run as one made-to-order job so the per-piece price stays low. Need a different quantity? Smaller branded runs are quoted at small-batch rates.
Most custom merch pricing is published from 50 units: that keeps per-piece pricing sensible while the decoration is set up, and the price drops the more you order. Need a different quantity? Tell us your quantity in a quote request and we'll tell you exactly what's possible; smaller runs can work, they're just priced as one option among several. See our bulk quantities and pricing tiers guide for the per-category breakdown, or our guide to custom merch budgets and minimums for where the money goes.
Every piece of every order is inspected before it ships. If we still get it wrong, a misprint, a defect, or merch that doesn't match your approved mockup, we reprint the affected pieces free. Report it within a week of delivery (5 business days), with photos of the issue. We usually need the defective pieces sent back to our Austin address (13492 N US-183, #120-191, Austin, TX 78750) before we reprint. After that first week we look at each case individually, but a free reprint isn't guaranteed.
Yes, we accept purchase orders, which is how a lot of schools, districts, and companies with a purchasing office pay. Send us the quote you want to order and your office issues the PO against it. Schools and districts get Net 30 on an approved purchase order. Everyone else pays in full by Stripe invoice (card or ACH) when the quote is approved, and we handle corporate POs case by case, just ask. Here's how buying with a purchase order works.
Pricing depends on product, quantity, decoration, and timeline: the more you order, the lower the per-piece cost, and every quote is itemized and free. See our custom merch cost guide for delivered ranges by product, or custom t-shirt pricing for tees.
You get an instant mockup in the Design Studio, and a full itemized quote by the next business morning. Production typically runs about 2 weeks from approved mockup, plus 1 week of shipping, depending on the products and quantities. Working to an event date? Tell us up front and we'll build a timeline that hits it.
Yes: two ways. Use our online Design Studio to lay out your logo yourself in real time, or just send us your logo and we'll create a free mockup for you. Either way, you approve exactly how it looks before anything is produced.
No. Every order is made to order in India and air-shipped with duties paid to one US address, such as your office, a school, or a venue, and you distribute from there. Need gear in two places? Place a separate order for each address.
Apparel runs a full XS–2XL range, in unisex, men's, and women's cuts where it matters, and you can mix sizes across one run at no extra cost so nobody sizes out. To get the breakdown right, collect real sizes from your group rather than guessing: our size guide has fit and lay-flat measurement charts for tees, hoodies, and polos to measure against.
Yes. We keep your artwork, specs, and product details on file, so reorders are quick and consistent: the same colors, the same quality, every time. Just let us know what you need and we'll handle the rest. Teams that reorder often set up a reorder-ready company swag program: the spec stays on file, so each new bulk run skips the re-quote and ships to your one address.
Apparel (tees, hoodies, polos, quarter-zips, caps, beanies), bags and totes, and drinkware (mugs, tumblers, bottles). Browse the full apparel lineup to see the core range, and if you have something specific in mind, ask: we source widely. Uniform-style pieces are their own thing: if you are dressing a working crew rather than handing out swag, see custom work shirts with your company logo.
Paid in full by Stripe invoice (card or ACH) at quote approval. Schools and districts: Net 30 on an approved purchase order.
Still stuck? Talk to a real human.
If your question isn't up there, that's on us. Ask away. A person on our team will walk you through it, no script and no pressure.
Got the gist? Let's talk through your project.
Tell us what you have in mind and we'll answer the rest alongside an instant mockup and an honest quote by the next business morning.
Instant mockup · Quote by next business morning · Nothing's made until you approve