Terms & Conditions

These Terms & Conditions ("Terms") govern your use of yourmerchfactory.com and your purchase of custom branded merchandise from Your Merch Factory ("we," "us," or "our"). By submitting a quote request, design, or order, or otherwise using our website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our site or submit a request.

Quotes, price ranges, and any estimates shown on our website are provided for budgeting purposes and are not binding offers. Final pricing depends on your product selection, quantity, decoration method, number of print locations, artwork, and shipping, and is confirmed in a written quote. Quotes are valid for the period stated in them, or 30 days where no period is stated, and are subject to material, supplier, and shipping availability.

An order is confirmed once you approve a written quote and any required deposit is received. Where we provide a digital mockup, production does not begin until you approve both the design and the price. You are responsible for reviewing and confirming all details — including spelling, colors, sizes, quantities, and placement — before approving. We are not responsible for errors in content you approve.

• You retain ownership of the logos, designs, and other artwork you provide.
• By submitting artwork, you represent and warrant that you own it or have the rights and permissions necessary to use and reproduce it, and that it does not infringe the rights of any third party.
• You grant us a limited license to use, reproduce, and modify your artwork as needed to prepare mockups and produce your order.
• You agree to indemnify and hold us harmless from any claim arising out of artwork you supply, including claims of trademark or copyright infringement.
• We may display general, non-confidential examples of completed work in our portfolio or marketing unless you tell us in writing not to.

Orders are typically deposit-funded: a deposit is due to begin production, with the balance due before delivery or shipment unless otherwise agreed in writing. Prices are exclusive of applicable taxes and shipping unless stated otherwise. Late or failed payments may delay production and delivery.

Turnaround times are estimates that begin once your order and artwork are approved and any deposit is received. They are not guaranteed and may be affected by artwork delays, approvals, supplier stock, shipping carriers, and other factors outside our control. Risk of loss passes to you on delivery to the carrier. We are not liable for carrier delays once an order has shipped.

• Because items are custom-made to order, orders generally cannot be cancelled or changed once production has begun, and approved custom items are not eligible for return or refund except as described below.
• If your order arrives defective, damaged, or materially different from the approved mockup, contact us within 10 days of delivery and we will work with you to remake or correct the affected items.
• Slight variations in color, placement, and sizing are inherent to custom manufacturing and are not considered defects.
• Cancellation before production may be subject to costs already incurred, including artwork, setup, and materials.

You agree not to use our site or services for any unlawful purpose, to order merchandise that infringes third-party rights, or to submit content that is unlawful, hateful, or otherwise objectionable. We may decline or cancel any order at our discretion.

Our website and services are provided “as is” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, our total liability for any claim arising out of an order or your use of our site is limited to the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Your use of our site and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of our site or submission of a request after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at [email protected] or (737) 253-8727.