Terms & Conditions

We print what our customers send us, and we rely on you to have the right to use it. Before you submit a quote request, we ask you to tick a box confirming that you are authorized to use your design and that you accept these Terms. This section explains what that confirmation means.

In this section, “Design” means everything you ask us to put on a product: logos, names, trademarks, mascots, seals, crests, slogans, text, illustrations, photographs, images of people, typefaces, and any other content. It covers content you upload, email, link to, or describe, and content you ask us to create, redraw, or adapt for you.

• Your confirmation. By ticking the authorization box, or by otherwise sending us a Design, you represent and warrant that you own the Design or hold every license, permission, and consent needed for us to reproduce it on merchandise for you, and that you have the authority to give this confirmation for the person or organization named in your request.
• No infringement. You represent and warrant that the Design, and our use of it to make your order, does not infringe or violate any copyright, trademark, trade dress, right of publicity, right of privacy, or other right of any third party, and that it is not defamatory, unlawful, or misleading as to who made or endorsed the merchandise.
• Names and marks that belong to someone else. School, university, district, team, league, fraternity and sorority, company, brand, band, and character names and logos usually belong to the organization behind them. You are responsible for confirming that you are allowed to use them and for obtaining and paying for any license, approval, or royalty that the rights holder requires. Unless we tell you otherwise in writing, do not assume that we hold a license for any third-party mark.
• People. If the Design shows or names an identifiable person, you confirm that you have that person's permission, or the permission of a parent or guardian for anyone under 18.
• We do not clear rights. We do not review, research, or verify who owns a Design, and we are not able to give legal advice. A quote, mockup, proof, or finished order from us is not a statement that the Design may lawfully be used. We rely entirely on your confirmation.
• Design help from us. When we create, redraw, clean up, or adapt artwork at your request, you remain responsible for every element you supplied, asked for, or approved, including any name, logo, or reference image you directed us to use.
• Scope. Your confirmation applies to the request you submit and to every mockup, revision, add-on, order, and reorder that follows from it, including any Design you send later by email or other means.
• Our right to ask, pause, or decline. We may ask for proof of authorization at any time. We may decline, pause, or cancel a request or order if we believe a Design may infringe someone's rights, or if we receive a complaint about it. If an order is cancelled for this reason after work has begun, you remain responsible for costs already incurred, including artwork, setup, materials, and finished goods.
• Claims from rights holders. If we receive a claim, demand, or legal notice about a Design, we may stop production, hold or decline to ship the affected goods, and share the relevant order details with the party making the claim where the law requires it or where it is reasonably necessary to respond. Goods produced to a Design you approved are not eligible for a refund because of such a claim.
• Indemnity. You agree to defend, indemnify, and hold harmless Your Merch Factory and its owners, employees, production partners, and suppliers from and against any claim, demand, loss, damage, fine, settlement, and cost, including reasonable attorneys' fees, arising out of or related to a Design or to any breach of this section. This obligation continues after your order is delivered.
• Record of your confirmation. We keep a dated record of your confirmation with your request.
• Ownership and license. You keep ownership of the Designs you provide. You grant us, and the production partners we work with, a limited, non-exclusive license to use, reproduce, and modify your Design as needed to prepare mockups and produce your order.
• Examples of our work. We may display general, non-confidential examples of completed work in our portfolio or marketing unless you tell us in writing not to.

If you believe merchandise we produced uses your work or mark without permission, contact us at [email protected] with a description of the work, the item concerned, and your contact details, and we will look into it promptly.