Privacy Policy

Your Merch Factory ("we," "us," or "our") provides custom branded merchandise made to order. This Privacy Policy explains what information we collect through yourmerchfactory.com and our quote, design, and ordering process, how we use it, and the choices you have. By using our website or submitting a quote or request, you agree to the practices described here.

We collect information you provide directly and information collected automatically when you use our site.

• Contact details — your name, company or organization, email address, and phone number when you request a quote, contact us, or subscribe to our newsletter.
• Project details — the products, quantities, colors, decoration methods, placements, timelines, budgets, shipping destinations, and any notes you share so we can prepare a quote and mockup.
• Artwork and files — logos, designs, and reference images you upload, which we use solely to produce your mockup and order.
• Usage data — basic technical information such as your browser type, device, and pages visited, collected automatically to keep the site secure and improve it.

We use the information we collect to:

• Prepare and send your free quote, mockup, and pricing.
• Communicate with you about your request, order, and any follow-up questions.
• Produce, fulfill, and ship your order.
• Operate, secure, and improve our website and services.
• Send you updates or marketing emails where you have opted in — you can unsubscribe at any time.
• Comply with our legal obligations and enforce our Terms & Conditions.

We do not sell your personal information. We share it only as needed to run our business and fulfill your order:

• Service providers — trusted vendors who help us operate, such as production partners, printers, suppliers, shipping carriers, email and form-delivery providers, and hosting services. They may only use your information to perform services for us.
• Legal reasons — when required by law, regulation, legal process, or to protect the rights, property, or safety of our customers, the public, or us.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your information for as long as needed to provide our services, fulfill your orders, support reorders, and meet our legal, accounting, and reporting obligations. When information is no longer needed, we delete or anonymize it.

Our website may use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or limit the use of your personal information, and to opt out of marketing communications. To make a request, contact us using the details below and we will respond as required by applicable law.

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page, and continued use of our site after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected] or (737) 253-8727.